Returns

The right of withdrawal
You have the right to withdraw from the contract within a period of 14 days without giving reasons.
During this time, you may do with the product what is reasonably necessary to evaluate the product. You are allowed to try out the product as you would in a physical store. In doing so, you can remove the product from the packaging unless the packaging contains a seal. If you have done more than was necessary to try the product, we may charge you for it.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, received possession of the product. If you have ordered several goods with different delivery times in one order, the withdrawal period expires 14 days after the day on which you received the last product or part. At the time you have agreed with us on a regular delivery of products, the withdrawal period expires 14 days after the day on which you or a third party designated by you, acquires physical possession of the first product. To exercise your right of withdrawal, please send us an e-mail, including or not the model form, at {email}. Within 14 days of sending the email, you must return the products
We request that you return the product as much as possible in its original packaging.

Refund
In the event of a withdrawal, you will receive a refund of the payment for the items, excluding delivery costs, as soon as possible and no later than 14 days after you have indicated that you wish to make use of the right of withdrawal. We will refund you using the same method of payment you used to pay, unless you agree a different method with us. You will bear the cost of the return shipment yourself.

Exclusion of right of withdrawal
The right of withdrawal is excluded for:

• Products made to your specification, such as products produced to order
• Products purchased on sale. We do not take these items back